Refund Policy

At ModernPSD, we are committed to providing high-quality digital products and a smooth customer experience. Due to the nature of digital goods, all sales are final unless otherwise specified below:

Refund Eligibility:

• No Refunds for Working or Used Products: Once a digital file has been downloaded and is confirmed to be working as intended, we cannot offer refunds. We encourage you to review all product details carefully before making a purchase.
• Refunds for Defective Products: If you encounter a technical issue or believe the product is defective, please contact us within 14 days of purchase. We will work with you to resolve the issue, and if the problem cannot be resolved, we will offer a refund.
• No Response from Support: If you have contacted our Support Desk about an issue but did not receive a response within 72 hours (business days only), you may be eligible for a refund. Please ensure you provide proof of your initial support request.

Non-Refundable Situations:

Refunds will not be issued for the following:

1. Downloaded Products: If a product has been downloaded and functions as described, it is non-refundable.
2. Change of Mind or Accidental Purchases: Refunds for change of mind can be provided only if the product has not been downloaded.
3. Change of Mind or Accidental Purchases: Refunds can only be provided if the product has not been downloaded. Examples include:
4. You changed your mind about the purchase.
5. You bought the product by mistake and access was already sent to you.
6. The product was purchased by someone else (e.g., your employee or another individual) using your payment method, which they were authorized to use.

How to Request a Refund:

If you are eligible for a refund, please submit your request via our Contact Us page. Be sure to provide your order details and a clear description of the issue.