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Frequently Asked Questions
1. How long does it take to receive a response?
We usually respond within 24–48 hours, Monday to Friday. Please allow extra time during weekends or holidays.
2. I didn’t receive my download link. What should I do?
Please check your spam or junk folder first. If it’s not there, contact us with your order details and we’ll resend it.
3. How can I apply a coupon code?
You can enter your coupon code during checkout, before completing your payment. Make sure it’s typed exactly as given.
4. I found a bug or issue in the file. What should I do?
If you encounter any problems, let us know exactly what’s happening and which file you’re using. We’ll get back to you with a fix or solution as soon as possible.