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1. How long does it take to receive a response?

We usually respond within 24–48 hours, Monday to Friday. Please allow extra time during weekends or holidays.

Please check your spam or junk folder first. If it’s not there, contact us with your order details and we’ll resend it.

You can enter your coupon code during checkout, before completing your payment. Make sure it’s typed exactly as given.

If you encounter any problems, let us know exactly what’s happening and which file you’re using. We’ll get back to you with a fix or solution as soon as possible.

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